Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to bk322. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear terms what information bk322 collects from users, the purposes for which that information is used, and the measures we take to keep it secure. By accessing or using bk322's website, apps, or services, you acknowledge that you have read and agreed to the practices described in this policy.

bk322 is an online casino and sports betting platform primarily serving players in Bangladesh. Our services include live casino games, cricket betting, slots, crash games such as Aviator and Midas Fortune, and card games like Pool Rummy. We handle your data with care and transparency, applying strict internal policies to ensure it is never misused or shared without your knowledge.

2. Information We Collect

Personal Information You Provide

When you register an account, make a deposit, contact support, or interact with our platform, you may provide bk322 with certain personal information. This may include but is not limited to:

• Full name and date of birth (for identity verification and age-gating, as all users must be 21 or older)
• Email address and phone number for account communications and security alerts
• Residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or other cities) for KYC compliance
• Payment details including bKash or Nagad mobile banking account numbers associated with your deposits and withdrawals
• Government-issued identification documents submitted during the account verification process

Information Collected Automatically

When you visit bk322's website or use our services, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location (country/city level, e.g. Dhaka, Bangladesh)
• Browser type, device model, operating system, and screen resolution
• Pages visited, session duration, navigation path, and game activity logs
• Cookies and similar tracking technologies as described in Section 5 of this policy

4. Sharing of Your Information

bk322 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, we may share your data in the specific circumstances outlined below.

Service Providers and Partners

We engage carefully selected third-party service providers to assist in operating bk322, such as payment processors (bKash, Nagad), identity verification services, fraud prevention tools, and game content providers (including studios like Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). These partners access only the minimum data required to perform their designated function and are contractually required to keep your information confidential.

Legal and Regulatory Obligations

We may disclose your personal information if required to do so by law, court order, or in response to a legitimate request from a regulatory or governmental authority in Bangladesh or another applicable jurisdiction. This includes situations involving fraud investigations, KYC compliance checks, and anti-money-laundering reporting obligations.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bk322's business assets, your personal data may be transferred as part of that transaction. You will be notified by email or a prominent notice on our platform prior to any such transfer, and you will retain the right to request deletion of your data at that time.

5. Cookies and Tracking Technologies

bk322 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and analyse aggregate usage patterns. We use three main categories of cookies:

• Essential cookies — required for core functionality such as keeping you logged in during a session and maintaining your language preferences
• Analytical cookies — used to understand how players navigate bk322, which games are most popular, and how we can improve our service offerings
• Preference cookies — used to remember your settings such as language selection (English or Bengali), display preferences, and game favourites

Most modern browsers allow you to control or disable cookies through their settings. Please note that disabling essential cookies may impair your ability to use certain features of bk322. We do not use tracking technologies for the purpose of serving third-party advertising.

7. Your Privacy Rights

As a user of bk322, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our support team at [email protected] with your registered email address and a clear description of your request.

• Right of access — you may request a copy of the personal data bk322 holds about you at any time
• Right to rectification — if any of your personal details are inaccurate or outdated, you have the right to request correction
• Right to erasure — in certain circumstances you may request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing — you may request that we limit how we use your data in specific scenarios, such as while a dispute is being investigated
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all verified privacy rights requests within 30 days. In complex cases we may require an additional 30-day extension, and we will notify you if this is necessary.

8. Third-Party Links

bk322's platform may occasionally reference or display content related to third-party services (for example, payment processors such as bKash and Nagad, or game studios). Please note that bk322 does not control the privacy practices of these third parties. We encourage you to review the privacy policies of any external service you use in connection with your bk322 account. We are not responsible for the content, privacy practices, or security measures of third-party websites or services.

9. Children's Privacy

bk322 is a real-money gambling platform and is strictly intended for adults. Our platform is not directed at, and we do not knowingly collect personal information from, individuals under the age of 21. If you are under 21 years old, you are not permitted to use bk322 under any circumstances. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information from our systems.

10. Changes to This Privacy Policy

bk322 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify you directly via email or a prominent notice on our platform. Your continued use of bk322 after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how bk322 is protecting your data. If the revised policy includes any significant reduction in your rights or any significant change in how we use your personal data, we will provide at least 14 days' notice before the changes take effect.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bk322 handles your personal data, our team is here to help. We are committed to resolving privacy-related matters in a timely and transparent manner.

Our support team operates 24 hours a day, 7 days a week, and is familiar with the needs of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Khulna. Response times for privacy-related requests are typically within 24 hours, with complex matters resolved within 30 days.

Email: [email protected]